Customer Feedback Policy

We believe that your voice helps us improve.

At bestminifigure.com, we value every piece of feedback — whether it’s about our products, website experience, or customer service. We listen carefully and respond promptly.

How to Submit Feedback:

• Feedback Form – Use the contact form on our website. We’ll reply within 24 hours.

• Email Us – Send your thoughts to support@bestminifigure.com.

How We Handle Feedback:

• We promise to respond within 1 business day.

• Feedback is categorized by product, service, or technical issues, and handled accordingly.

• For serious concerns (e.g., defective products or complaints), we provide a resolution or compensation proposal within 48 hours.

Feedback Rewards:

• Every month, we select one “Top Helpful Feedback” and send a free minifigure gift to thank the customer for their contribution.

Your thoughts help us grow — we’re always listening.