Return Exchange Policy

We want every purchase at bestminifigure.com to bring joy. If you’re not satisfied with your order, we offer a simple and transparent return & exchange process.

Eligible for Return/Exchange:

• Damaged or defective items
• Wrong item received
• Unopened and unused items within 14 days of delivery

Not Eligible:

• Items that have been used or damaged by customer
• Requests made after 14 days
• Customized or limited edition products (if stated as non-refundable)

How to Request:

1. Contact us within 14 days at support@bestminifigure.com with your order number and a photo (if applicable).
2. We’ll review your request and reply within 24 hours.
3. Once approved, we’ll provide a return address. Refunds or replacements will be processed after we receive the item.

Shipping Costs:

• We cover return shipping for faulty or incorrect products.
• For personal reasons (e.g., change of mind), the customer pays the return shipping.

We aim to make the process fair and hassle-free so you can shop with confidence.